A total of 18 university libraries responded to the survey, including one New Zealand library. Responses in the attached table have been abbreviated or paraphrased in some cases.
The survey should be seen in connection with the recent CAUL Materials Vote Allocation Survey (VU 7/12/99) results, sent out by Tony Arthur (University of Melbourne) and providing related information on how materials votes are divided up.
Summary of Responses
Two universities had done so – Deakin, QUT Others had had more general user surveys which included research users – Melbourne, Queensland, VUT.
3 Where research is conducted under grant funding, or through a contract with an external body, or in some other externally-funded way
Yes, in virtually all cases.
The proportion varies from 10% to 39%, and in many cases is variable within a university.
|CAUL SURVEY ON RESOURCES TO
|ADFA||Not as such||No||No. Library receives no funding for fee paying students||Yes||Perhaps 7%||No||Best of luck|
|Deakin University*||Survey of academic staff and research students*||No. Facilitated workshops were used.||Library receives 7% of University operating grant and 7% (sometimes 15%) of additional income.||Yes||Variable||No||Funds traditionally received via the Research Office have eroded from ca$200,000 to nothing over the last two years. This has led to a decision to allocate resources budget by WEFTSU.|
|James Cook University||Not recently||No||Library receives 2.5% of the University’s income.||Yes||Variable||No||50% of the library resources budget is distributed to faculties and schools on the same basis as the internal research quantum distribution.|
|Macquarie University||No. There is an annual customer survey||No||No||Yes||10%||Not directly; taken into account in allocating Library and other budgets.||NA|
|Northern Territory University||No||No||No||Yes||Don’t know||No|
|Queensland University of Technology||Survey of PG students and staff in 1995||No. QUT used a consultant and focus groups.||No. Funding is allocated on a historical basis and several formulas/||Yes||8% for university overheads and 8% to the faculty.||No|
|Swinburne University of Technology||Yes: 1994||No||Yes||Yes||10%||No||NA|
|University of Canterbury||No||No||No||Yes||10%||No|
|University of New England||No||No||No transparent formula exists||Yes||39%||Not in an identifiable way|
|University of Melbourne||The Library surveys its customers annually. In 1997 and 1999 a survey asked customers to rank services; this will be run again in 2000.||Yes.||No.||Yes||30%||Yes. 24% of the 30%|
|University of Queensland||Yes. Biennial customer perception survey, focus groups, and informal liaison.||Yes. Customer perception survey deals with all customers including the research community.||No||Sometimes||Varies||For non-ARC grants UQ Library receives 17.5% of the 50% of research funds put aside for researchers overheads.||Library receives a grant from internal Research Infra-structure Funds – this is $200,000 in 2000.|
|University of South Australia||No||No||No. Additional funds are provided for the 19 research institutes ($300,000)||Yes||10%||No||NA|
|University of Southern Queensland||No||No||No||Yes||By negotiation||Any library allocation is mainly for extra document delivery|
|University of the Sunshine Coast||No||No||Yes-Formula used for the acquisitions budget.||No||No||Only if the library costs were listed in the submission.||NA|
|University of Western
|University of Western Sydney: Macarthur||No||No||Formulas change often. Library receives funds from earned income and from international student fees.||Not known||Not known||No||Office of Research funds unmediated document delivery; Some Research Centres provide funds to the Library.|
|University of Wollongong||Will do so this year. Survey in 1998/99 of serials for research.||No||No||Yes: contracts and consultancy||10%, perhaps up to 15%||No|
|Victoria University of Technology*||Yes||Focus groups were held with research users as part of the quality program.||No||Treated apart from the Library budget.||Research support comes from University operating funds allocation to the Library and from an allocation from research infra- structure block grant.||NA||NA|
*VUT notes that for the past three years the CAUL User Satisfaction Survey has been used to research all users including researchers.
From the report of the Customer value workshop - Researchers, 4 September 1997, the hierarchy of value this group put onto library services and collections can be summarised in this order of priority:
Responses: 18 to date.
Complete to 27.3.00