Questions Responses - 30 institutions forwarded responses 1. Is the Library part of a Yes 11 (institutions) wider administrative unit? 2. What is the name of the Most names have Information Services in title unit? 3. What other areas or Computer Centre / IT 9 Educational Media /AV 5 TESL services are included in the Multimedia 2 Open Learning 2 Print wider unit? Centre Learning Assistance 2 Student Services 2 PABX/ Switch Tertiary Educ Instit Comms / Videoconf 2 Registry Computer Based Learning Continuing Education Mail Others included widely disparate functions such as Buildings / Personnel etc 4. Contact details for head see full survey of unit 5. Do areas still retain Yes 10 No 1 (only as physical sites - not as organisational units) separate identities within the unit? Yes 2 (AV and IT, integrated ISGroup) No 7 Considering 2 Are there plans to change this? 6. Are any administrative None 3 Strategic planning 2 functions carried out Budget / Finance 7 Human Resources 6 (including staff centrally in the wider unit? development) Other include secretarial, minor works, equipment, project management, publicity, management. One response re "general services" unspecified. 7. Do the Library and Yes 6 No 14 (but 1 proposes to do so) Prior response 10 Computing report to the same person? 8. Have any service areas Archives 4 Library Systems Group 2 Media resources / production 7 been transferred to / from the Library? Others include IT training, printery, Learning Services, CWIS, Curriculum resources 10. Have any service Internet Training 4 Network services 2 CWIS / WWW 2 functions been operated Others included CD-ROM, Multimedia, Enquiry Services / Help Desk jointly? 11. What consultative IT Review Working Party 2 (ADFA report is due in August) mechanisms exist between the Librarian attends HOD meeting library and other service Librarian on IT Main Committee 4 ITS on Library Committee 3 units? ITAG with reps from both 2 Librarian chairs IT committee / Review 2 Informal 4 Director ITS and Librarian meet regularly 5 Joint WP on specific issues 9 Librarian on IT User Group Joint IT and Services Committee 9 (1 proposed) Many examples of interaction / committees 6 Director IT on Library System Review Group Major restructure - in separate divisions (RMIT) 12. What functions do you Depends on local factors 6 Teaching / Learning labs 2 think can be integrated? Publishing / Scanning 2 What functions do you think Multimedia 3 IT / Systems 2 can't be integrated? AV 2 Client Services / Enquiries / Help 7 Training 5 Information literacy Equipment maintenance Desktop support Computer based education Network access / Infrastructure 3 CWIS / WWW 2 Staff development Management / Admin / Budget Publicity / Marketing Quality 2 Separate and distinct roles - Library is information provider, Computer Centre is information carrier, Audiovisual is information producer and Reprographics is information duplicator. 13. What do you see as the Pro benefits / pitfalls of One stop shop 6 Convergence 3 Synergy 2 integration? Focus on outputs 4 Better expertise 4 Specialist services 4 Flexibility 2 Client centred 3 Joint admin Policy / planning 3 Shared resources 3 Technical backup Service cohesion 2 Better service delivery 2 Economies of scale Con Increased bureaucracy 3 Loss of immediacy Library gets lost 3 Client confusion Different cultures 4 Resistance to change 3 Professional boundaries Too fast No benefits / Doubtful 3 Dilution of service / loss of focus / Blurring of function
ADFA ANU Ballarat 1. Is the Library No No Yes part of a wider administrative unit? 2. What is the name n.a. n.a. Information Services Branch of the unit? 3. What other areas n.a. n.a. Computer Centre or services are Educational Media Unit included in the Print Centre wider unit? 4. Contact details n.a. n.a. Assoc Prof Gerry Anderson for head of unit Assistant VC Information Services firstname.lastname@example.org tel: 053-279802 fax: 053-279803 5. Do areas still n.a. n.a. Yes retain separate identities within the unit? Still being considered Are there plans to change this? 6. Are any n.a. n.a. Branch budget administrative Some staffing issues functions carried Secretarial support out centrally in the wider unit? 7. Do the Library - No see 4. above and Computing report to the same person? 8. Have any service - No Some aAV equipment loans only areas been transferred to the Library? 9. Have any service - No No areas been transferred from the Library? 10. Have any - No Not joint operation, but service functions close cooperation on Internet been operated training and CD-ROM network. jointly?
ADFA ANU Ballarat 11. What University College has an IT Librarian on IT Main Previously a library person consultative Review WP looking at Committee and Director ITS on was on Computer Users' mechanisms exist structure and reporting lines Library Committee - both Consultative Committee. between the library of Library, Computer, chaired by Deputy VCs New proposal has an IT and and other service Audiovisual and Reprographics Librarian chairs Electronic Services Committee for the units? Centres. Report is due in Information Committee Branch, with 4 advisory August Director ITS and Librarian groups - Educational meet monthly with two VCs Technology, IT Planning, Library and ITS jointly Library Services, Printing operate Centre for National and Reprographics Information and Publishing (CNIP) - located in library 12. What functions There are separate and Integration may depend on Still under consideration do you think can be distinct roles which ought size of institution. ANU integrated? not be blurred or integrated. operates "binary" system of What functions do Library is information Director ITS and University you think can't be provider, Computing is Librarian. integrated? information carrier, AV is Teaching and learnining information producer and laboratories, publishing / Reprographics is information scanning / multimedia are duplicator. obvious examples of links 13. What do you No benefits in integration. Any structure that more Pro see as the benefits There are benefits in close effectively supports the One stop shop / pitfalls of cooperation and coordination teaching / learning and Helps deal with convergence integration? of activities, but the research environment is a of technology library's interests and those viable one. Small operation can create of its customers are best The library (that was and is) better expertise and provide maintained by retaining has to be flexible and specialist services through distinct and clear roles. adaptive with reference to integrated unit Net developments, otherwise Joint administrative process it may remain a print-based better understood "museum". Con PVCs can be too library Different cultures of IT and focussed or vice-versa. library Balance is essential Resistance to change with some staff
Bond Central Queensland Charles Sturt 1. Is the Library No Yes No part of a wider administrative unit? 2. What is the n.a. Library, Information and n.a. name of the unit? Media Services 3. What other n.a. Commercial Information n.a. areas or services Services are included in (Info Serve) the wider unit? 4. Contact n.a. Judith Edwards n.a. details for head of unit tel: 079 309435 fax: 079 309972 5. Do areas still n.a. Yes n.a. retain separate No plans to change identities within the unit? Any plans to change this? 6. Are any n.a. Yes n.a. administrative Budget allocated to wider functions carried unit, then divided between out centrally in units the wider unit? 7. Do the Library No No and Computing report to the same person? 8. Have any no Archives to Registrar Media Resource Unit service areas been (Production & Equipment) transferred to the disbanded and functions moved Library? to Open Learning Institute and Div. of IT 9. Have any No No Regional Archives service areas been transferred from the Library? 10. Have any No formal integration but No No service functions library and IT are in same been operated building and work closely jointly? together in development of network services and staff training
Bond Central Queensland Charles Sturt 11. What ITAG (IT Advisory Group) has Advisory Committee for Teaching Technology consultative representation from all schools Computer Centre and Library implementation committee mechanisms exist and service areas. H/ware, have a representative from Admin Systems Steering between the s/ware and services such as each unit Committee library and other Help These are examples - many service units? Desk are discussed. It is other committees aid with reactive rether than pro-active interaction in its current configuration 12. What IT is definitely a front-runner - Depends on size of functions do you due to the information process institution think can be in which both are involved. integrated? AV is another area which can Library and computing should What functions do effectively sit with the report to same senior officer you think can't be library. however if the unit integrated? is actively involved in teaching because of the types of courses offered, it may be less appropriate 13. What do you Pro - Pro see as the As libraries are heavily Potential for service benefits / involved with IT there can be a cohesion pitfalls of benefit to both areas with IT Policy coordination integration? providing the infrastructure and library providing the Con customer interface. Increasing bureaucracy Integration allows greater Loss of immediacy flexibility in the sharing of Library gets lost resources, including staff, to maximise available options. Con Can be a different focus for IT / Library which has the potential to reduce effectiveness.
Canberra Deakin 1. Is the Library Yes No part of a wider administrative unit? 2. What is the Information Services Division n.a. name of the unit? 3. What other AV, Computing, Mail, Registry, n.a. areas or services PABX, are included in Switchboard, Administrative the wider unit? Systems 4. Contact Mrs Lois Jennings n.a. details for head Manager and Librarian of unit email@example.com tel: 06 2015092 5. Do areas still No - only as physical places but n.a. retain separate not as organisational units identities within the unit? No Any plans to change this? 6. Are any Strategic planning n.a. administrative Physical planning functions carried Budgeting out centrally in Project management the wider unit? Staff profile Staff development 7. Do the Library see 4 above No and Computing Organised according to programs. report to the same each program has a program person? director. Positions currently being reviewed for classification level 8. Have any No No service areas been transferred to the Library? 9. Have any Brought together in a Training No service areas been Program the training previously transferred from managed separately by the Library the Library? and Computer Centre for both their own staff and clients (eg reader education) 10. Have any Integration has occurred in No service functions planning, budgeting, priority been operated setting and training rather than jointly? in services, plus it has resulted in our ability to offer new services not provided previously by any of the units, and to refer clients to the appropriate service point within the Division 11. What Program Directors Librarian attends Heads of consultative Program Managers Divisions of VP (Admin) which is mechanisms exist Project Management to plan for just about all other service between the and monitor all projects units. DVC to whom I report has library and other undertaken throughout the meeting of Academic Support Units service units? Division which includes those HOD which Numerous working parties to bring directly support academic work of together a mix of expertise and Uni, Acad & Admin Services, address specific issues Faculty Admin Services, Course Development Centre etc Regular (monthly) Heads of Library Systems/ITS Managers meeting Joint WP ITSD/ Library and others in Uni. 12. What There is no recipe for Central Help Desk where all functions do you integration. The approach taken requests for assistance for think can be should take into account the workstations, network devices and integrated? history, politics and current electronic services could be What functions do needs of a given University as centrally recorded and forwarded you think can't be well as the knowledge and skills to the appropriate person/ integrated? of the staff section. For instance sometimes call to library systems Help Desk about denied access to information service is really a workstation software problem handled by ITS. The caller could log the problem once and expect to get a solution rather than ring two help desk services 13. What do you Integration is bringing together Sue McKnight's comments see as the people who all directly help benefits / clients access information and You would need to ensure every pitfalls of communicate, and who all see part of the integrated service integration? their roles changing in this dept has a client focus. endeavour owing to PC's linked to Libraries tend to be staffed by networks. It enables them to people who have received training identify a new purpose together in interview techniques, problem and develop together the services customers, good communication, now needed by clients which no training for groups and one on unit was previously funded to one. There tends to be a lack of offer or previously responsible customer focus in some IT shops. for offering Benefit could be a one stop shop for problems / enquiries but this still requires the separate experts in their respective fields and a clever Help Desk operator who can work out whose problem it really is. i.e. an information problem vs an infrastructure problem.
Curtin Flinders Griffiths 1. Is the Library Yes No Yes part of a wider administrative unit? 2. What is the Vice-Chancellory n.a. Division of Information name of the unit? Services (INS) 3. What other Planning and Quality n.a. Two Branches - areas or services EEO Library and Information are included in Literacy Services the wider unit? Information Technology Services (includes Multi Media Unit) 4. Contact Prof. Lance Tworney n.a. Dr Brian Cook details for head Deputy VC PVC (Information and of unit International Services) B.Cook@ins.gu.edu.au ph: 07 875 7225 5. Do areas still Yes n.a. Yes retain separate identities within the unit? No plans to change Any plans to change this? 6. Are any No (restructured April 1995) n.a. HRM administrative Finance functions carried Divisional planning out centrally in Quality advancement the wider unit? Some publicity INS Divisional Management team (PVC and Branch heads) does a lot of central planning 7. Do the Library No No No and Computing They report to University report to the same Librarian and Director ITS person? respectively 8. Have any No No Library System Support Group service areas been to ITS at beginning of 1995 transferred to the Library? 9. Have any No No IT Training Group to service areas been Information Literacy team at transferred from beginning of 1995 the Library?
Curtin Flinders Griffith 10. Have any No AARNet / Internet tarining In process of setting up integrated service functions for Uni staff (with Computer Enquiry Services team and desk at been operated Centre) Nathan. HEW 5 level staff are jointly? being trained to deliver enquiry services across full range of reference and IT help functions 11. What Joint meetings between Univ. Librarian and Manager, A number of consultative mechanisms consultative senior staff Computing Services are both including INS Management Team, mechanisms exist Collaborative projects members of Univ. IT Advisory Divisional Planning Group, between the (e.g. survey of computer Committee Divisional Health and Safety library and other and information literacy Committee,Divisional Equity service units? skills) Committee and INS Staff Development Committee. Also examples of working groups of staff from both Branches e.g. Network resource access. This year INS has action learning program to develop management competencies. Action learning groups drawn from across Division 12. What - - Client services, including functions do you Information literacy training and think can be enquiry services. integrated? See no reason why separate entities What functions do are necessary. It would be you think can't be possible to have "Information integrated? Services" in which there are a number of logical ways to group elements e.g. into infrastructure and service delivery 13. What do you - Be careful not to lose focus Pro see as the on customer service. More cohesive planning benefits / Integration may result in Better service delivery pitfalls of dilution of service. May be Possible "one stop shop" from integration? real benefits where each unit client's point of view is perhaps too small to Synergy for innovative developments operate effectively alone. More flexible work force Con Confusion for clients if organisational arrangements are not transparent Stress for some staff unable or ill equipped to cope with the changes that integration involves
James Cook LaTrobe Macquarie 1. Is the Library part Yes No No of a wider administrative unit? 2. What is the name Budget Group 3 n.a. n.a. of the unit? 3. What other areas Financial Services n.a. n.a. or services are Personnel Services included in the wider Buildings and Grounds unit? Student Services Student Administration Computer Centre etc 4. Contact details Mr Alan Ramsey n.a. n.a. for head of unit Deputy VC (Administration) Alan.Ramsey@jcu.edu.au ph: 077 81 4165 5. Do areas still Yes n.a. n.a. retain separate identities within the unit? Under consideration Any plans to change this? 6. Are any No n.a. n.a. administrative functions carried out centrally in the wider unit? 7. Do the Library and See 4 above No No Computing report to Librarian reports to DVC the same person? Academic OCS reports to DVC Administration 8. Have any service No No No areas been transferred to the Library? 9. Have any service Printery No Library has responsibility for areas been transferred Archives / Records coordinating CWIS / Online from the Library? Directory Services. These are new services rather transfer of "discrete units" 10. Have any service No No No functions been Under consideration as part of operated jointly? a review of IT Strategic Planning processes
James Cook LaTrobe Macquarie 11. What Primary relevant mechanism is Uni has established a new Various meetings take place. consultative Working Party on Networked Standing Committee on IT Mostly informal mechanisms exist Information which reports chaired by PVC (IT). Chief between the library jointly to the Library and librarian is full member and and other service Computer Centre. It also Director ITS in attendance. units? includes academic and Chief Librarian chaired recent administrative review of IT with Director ITS representatives. a member. Currently Library is planning for a new library management system and has invited Director ITS to be a member of the Project Review Group. 12. What functions Integrate I have considered the case for There are large issues behind do you think can be Network access and training integrating / amalgamating the this question and the integrated? General IT training Computer Centre and Multimedia literature is full of What functions do you Publications Centre into / with the Library alternative approaches. think can't be but am not persuaded that it History and local personalities integrated? Don't integrate improves the quality or play a large part in Help desk functions effectiveness of the services determining outcomes. offered. The I much prefer the term "experimentation" with the "collaboration" as the guiding integarted model in the US in dynamic. the mid 1980s was not regarded as a success. The recent enthusiasm for this in Australia, largely the result of recommendations from Library Reviews, lacks empirical evidence of the alleged advantages 13. What do you see Some roles increasingly My answer to the previous May depend on the level of as the benefits / overlap and are confused. question may suffice. My only integration. having just been pitfalls of Clients do not see the additional comment is that the to England, I saw a multitude integration? distinctions between what integration model places more of so-called integrated service is provided in one emphasis on form rather than services in which little was place or the other. the substance. While the really integrated. Clearly The pitfall is that the convergence of information and the customer wishes to see a Library will be swallowed by communication technologies form of "one-stop-shop" but sexy and very expensive does require increased this is not easy to achieve in information technology cooperation and sharing of practice. expertise, it is not a prescription for another bureaucratic monolith.
Melbourne Murdoch Newcastle 1. Is the Library No No No part of a wider administrative unit? 2. What is the n.a. n.a. n.a. name of the unit? 3. What other n.a. n.a. n.a. areas or services are included in the wider unit? 4. Contact n.a. n.a. n.a. details for head of unit 5. Do areas still n.a. n.a. n.a. retain separate identities within the unit? Any plans to change this? 6. Any n.a. n.a. n.a. administrative functions carried out centrally in wider unit? 7. Do the Library No Prof . Jeff Gawthorne No and Computing Deputy VC report to the same firstname.lastname@example.org person? u 8. Any service Some media functions from the No No areas been old college to the Centre for transferred to the Study of Higher Education Library? 9. Have any No, but departmental libraries No No service areas been (Maths, Economics / Commerce) transferred from have been transferred in the Library? 10. Any service No No No functions been operated jointly? 11. What Joint Information Services Once every 6 weeks heads of Information Services Librarian consultative Policy Committee service units (library, represents Library on a mechanisms exist A member of ITS sits on Computing etc have lunch with Campuswide Information System between the Library's IT Committee DVC. A Dean or some such management Committee library and other Librarian is a member of ITPAC senior manager is invited to Media Services Librarian service units? (IT Policy Advisory Committee) attend as well represents Library on a CBL IT Director is a member of Various other ad-hoc (Computer Based Learning) Libraries Committee committees with membership Dialogue Group A member of Library (nominee of from several service units. A new academic advisory group Univ Librarian) is a member of The library has worked very is about to be set up to ITUC (IT Users' Committee) closely with the Computing assist the Library in the groups (there are 2) in areas development of information which deal with library skills modules in first year system. Computer Unit units manages our Innopac processor See attached for fuller
Melbourne Murdoch Newcastle 12. What More a matter of where we can Information management and Response depends on political functions do you work together eg. access to information systems can be / organisational environment. think can be Internet via training, WWW as integrated with the Library. our experience suggests that integrated? an information resource - what areas such as networking and collaboration is highly What functions do is put on the WWW etc hardware technicalities best desirable in the following you think can't be lft to computer areas: integrated? professionals. We have not IT training / management integrated even Systems skills management people with the Multimedia development Library, but there are Service desks occasional noises in that CWIS management direction. The library has a Maintenance of computer successful relationship with related equipment the Computing centre Provision of Information (hardware / network people) infrastructure See attached for fuller response 13. What do you Pro Doubtful? Pro see as the cohesion in policy direction Development of a more rational benefits / Con system for the delivery of pitfalls of Different cultures services to clients, with a integration? Different roles reduction in service points Too much resource seen in one and unnecessary referrals area between the 2 separate organisations. Different functions often a cessation of competition for become blurred in one resources between libraries organisation and computer centres would also be a benefit, though this The university always expects could be achieved by reporting funding / staffing efficiencies to the same senior manager. to result from integration. Con Working relations are good. Creation of a monolithic This is more important. organisation unresponsive to client needs Even with integration there remain 2 core areas - information management and technical infrastructure - which are best handled by specific categories of staff
Northern Territory Queensland 1. Is the Library part of a No Yes wider administrative unit? 2. What is the name of the n.a. Academic Services Group unit? 3. What other areas or n.a. Tertiary Education Institute services are included in Careers and Counselling the wider unit? Health Services Prentice Centre (computing) TESL Aboriginal & TS Islander Unit Continuing Education Chaplaincy 4. Contact details for n.a. Dr Ian Reinecke head of unit PVC (Academic Services) email@example.com ph: 07 365 1603 5. Do areas still retain n.a. Yes separate identities within No plan to change, but latest group the unit? strategic plan does call for greater Any plans to change this? integration of service delivery 6. Are any administrative n.a. Budget allocation only, not management functions carried out centrally in the wider unit? 7. Do the Library and No, but Chief Librarian chairs IT see 4 above Computing report to the Committee which is responsible for same person? University-wide IT policy 8. Have any service areas No No been transferred to the Library? 9. Have any service areas No No been transferred from the Library? 10. Have any service Joint venture in Internet training some training does involve functions been operated Cooperative development of WWW participation by staff in other jointly? Cooperation in desktop support sections e.g. Multimedia Facility
Northern Territory Queensland 11. What consultative Had a liaison committee between Library Six weekly meeting of Group mechanisms exist between and ITS but it proved unnecessary because Management Committee of Multimedia the library and other there was so much cooperation. Facility service units? Representatives of both units work Joint working groups on specific issues together on a wide range of working e.g. IT strategic plan parties 12. What functions do you Becoming very difficult to separate Do not think many functions can be think can be integrated? responsibility for various aspects of integrated - more marketing approach What functions do you think desktop support / information delivery Information skills training perhaps can't be integrated? for clients on and off campus. New organisational structure is desirable and it should identify such areas as: technical infrastructure desktop support info resources (acquisition & management) Applications development and management information delivery resource development Covers such current areas as Library, computing, AV, external studies, curriculum support 13. What do you see as Pro Benefits unclear. In a small institution the benefits / pitfalls of Clear pathways for clients there may be. In a large institution integration? Economies of scale / backup for like ours, development of specific expertise, equipment etc. expertise in each appears to work Clear focus on outputs reasonably effectively, although better coordination and understanding of each Con other's roles would be helpful. Change process in accepting new role definitions Professional boundary maintenance
QUT RMIT South Australia 1. Is the Library Yes No No part of a wider administrative unit? 2. What is the Division of Information Services n.a. n.a. name of the unit? 3. What other Computing Services n.a. n.a. areas or services Computer Based Education are included in Educational Television the wider unit? Audiovisual Services Open Learning 4. Contact Tom Cochrane n.a. n.a. details for head Director of Information Services of unit firstname.lastname@example.org Tel: 07 864 2560 5. Do areas still Yes n.a. n.a. retain separate identities within the unit? No plans to change Any plans to change this? 6. Are any No, but close liaiso over budget n.a. n.a. administrative matters with Divisional Admin functions carried Officer, who oversees quarterly out centrally in budget review arrangements, end the wider unit? of year budget finalisation etc 7. Do the Library see 4 above Prof David Wilmoth No and Computing Deputy VC (Academic Services) report to the same email@example.com person? Tel: 03 9660 2199 8. Have any No No Visual productions is now part service areas been of the Services Unit of the transferred to the University. Library IT team Library? is now part of University IT unit 9. Have any No No No service areas been transferred from the Library? 10. Have any No No No service functions Ongoing discussions about shared been operated student orientation activity jointly? next year Library and Computing services offer joint AARNet Education Program (AEP) for academic staff
QUT RMIT South Australia 11. What Divisional Executive comprises Major restructure of - consultative senior staff of all Divisional University going on at mechanisms exist units and meets every 6 weeks. present. In terms of library between the Annual planning retreat for / computer integration, RMIT library and other Divisional senior staff (c. 18) is going against the trend by service units? Divisional Health & Safety placing them in separate C'ttee Divisions. Librarian will Joint Working Group for AEP stay in Academic services with (Library and Computing AARNET the Registrar and Student Education Program) services but report to a Pro-VC. Also, the library's publishing arm, INFORMIT, is to be taken out of the library and placed with the TAFE P ublishing Unit under a new CEO Further changes are likely between now and the end of the year, with a separate review project of Academic Support Services due to report next month 12. What Currently considering - - functions do you integration of loans (eg library think can be and AV hardware) and possibly integrated? simple computing user What functions do requirements (eg completing form you think can't be to obtain computing account) integrated? Long term considering possibility of combining student computing laboratories - Computing, Computer Based Education, Library public access databases 13. What do you "One stop shop" facility is - - see as the simpler and easier for users benefits / Close liaison with Computing pitfalls of Services is important to ensure integration? technical backup for library IT needs and access to university wide IT funds. However this does not require formal integration which in some cases can downgrade traditional library services in the push to new electronic solutions
Southern Cross Southern Queensland Swinburne 1. Is the Library Yes No Yes part of a wider administrative unit? 2. What is the Learning and Information n.a. Information Services Group name of the unit? Centre 3. What other Information Technology n.a. Computer Services & IT areas or services (Computer Centre) (CS&IT) are included in Audiovisual Services Management Information the wider unit? Open Learning Services (MIS) Learning Assistance Unit Learning Services 4. Contact Mr E Parr n.a. Dr Hugh Gunn details for head Director, Learning and ProVC Information Services of unit Information Centre firstname.lastname@example.org email@example.com Tel: 03 9214 5300 Tel: 066 203 713 5. Do areas still Yes n.a. By August 1995 we aim to retain separate achieve greater integration identities within Possibly Audiovisual Services in overall management with an the unit? may integrate with Information integrated ISG formed Jul-Dec Any plans to Technology 1995 change this? The change process in producing the desired result - integrated service provision for the customer - may be longer 6. Are any University Library is the n.a. Budget process for 1996 will administrative largest of the areas and be integrated. This should functions carried historically other areas have result in integration of out centrally in been attached to it, so the staffing, administrative and the wider unit? library administration has management processes in 1996 serviced other areas 7. Do the Library see 4 above Deputy VC see 4 above and Computing Director LIC is at decanal report to the same level. plus allowances person? 8. Have any No, but Audiovisual Services No Learning Services became a service areas been may be transferred to IT separate unit in 1992 transferred to the Library? 9. Have any No, but all AV loans are now No No service areas been handled by the library transferred from the Library?
Southern Cross Southern Queensland Swinburne 10. Have any No No Development of CWIS on WWW service functions (joint development) been operated Provision of network services jointly? Library system has always been done in close collaboration wit CS&IT 11. What Management Advisory Group Numerous working parties (ad ProVC took up position at consultative meets weekly and comprises all hoc) and standing committees start of 1994. In 1994 a mechanisms exist service units. facilitated 2 day workshop between the Director meets weekly with resulted in formation of 5 library and other heads of units ISG integrated working service units? All units (except AV) meet groups, plus a core committee monthly and provide reports to with representatives from the Vice-Chancellor's Learning groups Support Committee 12. What IT (Internet etc) training can Depends on local history, Integration is a two way functions do you be integrated wth library's geography, institutional process. Functions which think can be training program culture and personalities can be integrated include: integrated? Systems / IT developments What functions do "Help Desk" you think can't be Administration integrated? Planning / Finance / Budgeting Educational support services / curriculum services Publicity / Marketing Quality processes Staff development & training 13. What do you Pro see 12 above Pro see as the Recognition of common service Synergy produced by closer benefits / objectives of library and interaction of specialised pitfalls of computer centre and trend to highly skilled staff will integration? flexible learning paradigms result in a more seamless based on communications service to customers. technology pockets of expertise (eg Shift to a client-centred Staff development (Library), service ethic which can be technical publications imparted to the Computer (CS&IT)) will be shared Centre staff Con Con "Library voice" may not be Going too fast with the heard in specialised systems integration without needs, particularly the need demonstrating any benefits to for quick response.
Sydney Tasmania Victoria University of Technology 1. Is the Library No Yes No part of a wider administrative unit? 2. What is the n.a. Division of Information n.a. name of the unit? Services 3. What other n.a. Information Technology n.a. areas or services Communications including data are included in / voice the wider unit? Video-conferencing 4. Contact n.a. Prof Arthur Sale n.a. details for head ProVC Information Services of unit Arthur.Sale@dis.utas.edu.au Tel: 002 20 2924 Fax: 002 20 2899 5. Do areas still n.a. Yes n.a. retain separate identities within the unit? No plans to change, but Any plans to transfers of cooperation change this? across boundaries 6. Are any n.a. Divisional Budget n.a. administrative Staffing functions carried Equipment out centrally in Minor works the wider unit? Staff Development 7. Do the Library There is a proposal for both see 4 above Deputy VC and Computing the library and IT unit to report to the same report to the same ProVC, but person? this has not been implemented yet. (as the VC has resigned, it might never be) 8. Have any No Library Systems Support to ITS No service areas been transferred to the Library? 9. Have any No Curriculum Resources from University Archive service areas been School of Education Media Production Services transferred from the Library?
Sydney Tasmania Victoria University of Technology 10. Have any No No No service functions been operated jointly? 11. What No formal mechanisms. There Close working relationship in An Educational Delivery consultative is a proposal to convert the Division Steering Committee has been mechanisms exist present Library Committee of Joint Policy Group meets formed recently to review between the Academic Board to a Library frequently opportunities for the use of library and other and IT Committee, which would Joint Advisory Group euucational technology in the service units? have representatives of the Joint Consultative Committees delivery of educational Library, the IT unit, and on each campus programs users of both. I expect this A Multi-media Group is in will be implemented in the operation to coordinate next few months production of multi- 12. What - Liaison media IT support for academic functions do you Education programs think can be Client realtions Educational technology integrated? Quality assurance What functions do Electronic services you think can't be integrated? 13. What do you Thre is concern here that Change of "corporate culture" Shared focus on client see as the because IT is more "trendy", Client-orientation & outward service benefits / "interesting", "exciting" it focus Convergence of technology can pitfalls of will receive preference over Review and use of stste-of-art be dealt with integration? "old fashioned" library technology Complementary skills and things, like the need for an Integration into University resources can be utilised adequate book and serial planning better budget in the face of need for new computing equipment. Whether that will happen in practice remains to be seen
Western Australia Western Sydney Wollongong 1. Is the Library No No No part of a wider administrative unit? 2. What is the n.a. n.a. n.a. name of the unit? 3. What other n.a. n.a. n.a. areas or services are included in the wider unit? 4. Contact n.a. n.a. n.a. details for head of unit 5. Do areas still n.a. n.a. n.a. retain separate identities within the unit? Any plans to change this? 6. Are any n.a. n.a. n.a. administrative functions carried out centrally in the wider unit? 7. Do the Library No ProVC / Director (Academic) Prof W (Bill) Lovegrove and Computing Position is vacant at present ProVC (Research) report to the same person? 8. Have any No No No service areas been transferred to the Library? 9. Have any No No No service areas been transferred from the Library? 10. Have any No No Library and ITS provide service functions Internet training been operated jointly?
Western Australia Western Sydney Wollongong 11. What No specific mechanisms exist Nothing formal other than both Faculty librarian and ITS meet consultative Computing and Library are to discuss computing mechanisms exist represented on Academic facilities, user assistance between the Committee and the funding body etc - about 2-3 times a year library and other Management Advisory Committee. Library and ITS senior staff service units? The Librarian and Head of meet as required to discuss Computing meet together planning frequently for planning 12. What No comment - Help desk for database access, functions do you communications etc can be think can be integrated but do not integrated? necessarily have to be part of What functions do the same administrative group. you think can't be Similarly CWIS can result in integrated? close relationship 13. What do you No comment - Pro see as the One-stop-shop - customers do benefits / not have to decide who solves pitfalls of their problem integration? Con Little commonality between Library and Computer Centre other than the overlap of equipment and technology. Same overlap occurs with every other part of the University. However awareness of future needs and direction is essential for effective planning. Experience overseas suggests that integration administratively tends to be successful in small institutions and / or where there is a strong personality in charge. several integrations, notably at Stanford and Columbia, have been dismantled.
Compiled by the University of Ballarat Library
Updated 29 September
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