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Q1. Who do you charge for document delivery:
Q2. If you do charge, how much do you charge:
Q3. If you charge, what mechanism do you use for charging:
Q4. If you do not charge for each document delivery item, how do you fund your service:
Q5. Are you encouraging members of your university to obtain material electronically from their work stations? How do you do this? Who pays for material obtained in this way?
Q6. If you do charge, are higher degree students assisted by your university or by their faculty through direct grants?
Q7. How many document delivery requests did you place with other libraries in 1996?
Q8. How many staff (FTE) do you have in your document delivery unit?
Q9. If you do charge, please estimate the staff time absorbed in administering your charging system.
University Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 ACU ADFA ANU Bond We do not n/a n/a n/a We encourage n/a 7997 3.44 n/a charge for doc usage but on a del at present limited basis. but are Some academics considering pay from their charging research academic grants, some staff. We do choose to pay not offer doc themselves. del services For some to community particular borrowers. research projects we provide accounts paid by the library. Central all categories cdirect cost b. direct n/a Yes - Uncover Faculty 1733 2 4hrs/ Queensland plus a invoicing - deposit month processing community account or BL charge borrowers deposit c. invoicing account. depts or Costs invoiced faculties - back to the staff and faculty. students Charles Sturt all staff and b, a b. for The remainder Yes, we Yes, some 5847 3 1 hr/ students subsidised students not covered by redirect their schools week rate of $5 for c. for schools the standard requests back subsidise standard items & research charge comes to them with a their higher (although centres from the notation. degree fasttrack is Library's They pay. students higher) operating grant Curtin Deakin e. Community direct cost bdirect a. It is part We encourage n/a A In n/a University borrowers, or plus standard invoicing of the staff and total 1997, in our case, processing Information students to of 3.75 commercial charge Resources download or 20,143 FTE borrowers. budget which print items handle includes materials were all purchase of directly from request ILLs items for the the ed : request library's electronic, 3257 ing collection and full-text loans and do subscription to databases to and ILLs electronic, as which we 15,909 supply well as print subscribe. We photo-c for resources. provide an opied the electronic docs Geelong request form were for obtaine campus interlibrary d. only. loans. The Approx library 1 FTE provides for do the REVEAL ILLs service supply offered by from Carl UnCover. Deakin' The individual s or department other must pay for 4 articles campuse ordered from s. Carl UnCover (unless the request has come to the ILLs staff and we have discovered that Carl UnCover is the only effective source). Edith Cowan Flinders None of the from the Yes but by 13367 6 above. library's submitting An exception operating grant electronic would be if a requests to community the library borrower document requested delivery unit. access to our The library document pays. delivery service, in which case we would charge full cost recovery Griffith all users standard c. invoicing n/a We have not Yes 9210 6.5 2hrs/ charge per departments or encouraged month item faculties (for direct use of staff) document e. other suppliers but (direct charge staff/ for postgraduates undergraduates have access to & e journals postgraduates) James Cook all users direct cost b. direct n/a no yes 4575 1 in 3.5 invoicing Cairns hrs/ c. invoicing 2.5 week depts or in faculties (via Townsvi internal lle university transfers) e. cash in advance for community borrowers and undergraduates La Trobe Interlending Charges are Individuals from Library's No, although no 14257 5 As few and Doc Del passed on to are invoiced operating grant individual (Bundoo charges Services are the requester by the staff members ra are available to (or academic University may obtain Campus passed staff and unit) when Finance material on only) on, postgraduate 1. An item is Section. If their own staff students. requested Fast Depts are to initiative time When charges Track (the be charged an is are made the Australian account number minimal same charges levy of $12 must be apply to both plus fax/ provided and staff and courier amount is postgraduate charges or the debited from students equivalent that account "Urgent" by the charge of an Library. overseas supplier are passed on) 2. The charge of an overseas library for the loan of an item is over $25. When this occurs there is a minimum charge of $10. 3. Special materials such as manuscripts are requested. The full cost of this material is charged to the requester. Macquarie We charge standard direct from Library's Yes. We have a We don't 18814 8.7 n/a community charge per invoicing operatimg grant customised charge borrowers or item gateway to anyone who is UnCover, with not eligible our holdings for ILL $25, loaded, and we but we don't encourage our really market people to this. The order direct. money is paid At this stage, into the the Library is Fasttrack paying for account. this.We also offer access to Expanded Academic Index, ABI, Reuters, Firstsearch, and the Library pays. Monash The Doc Monash The Doc Del The notional We have set up We are 33,576 8 The Delivery Unit University unit has allocation is a trial encouraging interli system at the Monash Library has installed a funded from the project within faculties to brary has University just Claris Library's one of our provide loan only Library only implemented a Filemaker Pro operating Branch supplementary request been provides doc quota system. database to budget, Libraries for funding to the s and install delivery A notional keep track of including money academic staff quota 18799 ed services to amount of the quota taken off the to obtain allocation inter since academics, money has been allocation. top of the book material with the use campus April general staff distributed to Once the 'user vote. directly from of research loan this & postgraduate the Faculties pay' system is their and grant request year, students.Commun based on invoked, depts workstations. money. s. and at ity borrowers student & & users will The project present may obtain staff be invoiced. uses Sesticon is document numbers.The Payment can be Libraries and very delivery money made by credit only allows labour services via allocated card, cheque, staff to intensi MONINFO for a consists of or photocopy obtain ve fee. staffing card via the material from Patron costs, cashless cancelled details postage, register serial , royalty subscriptions. quota payments, ABN This is allocat charges and funded by the ions some money Branch need from the book Library. to be vote. Each entered requestor is . debited $20.00 Once for an inter this library loan & has $5.00 for an been intercampus achieve loan from d we their quota hope allocation. the Once the quota adminis has been tration exhausted, or of a requestor is our not eligible chargin for a g proportion of system the quota the will user is be expected to minimal pay the above . rates. Murdoch all users Direct cost Direct Items for which Requestors Higher degree 7493 We 3.5hrs/ (in the case invoicing we don't charge obtaining students in have week of items (where the are funded from material most cases 3.5 obtained from requestor has the Library's electronically have funds staff overseas, we not given us operating from work provided by (approx charge a flat an account to grant. stations: their school ) fee which was which we can We are working to pay for working calculated as charge) on this for document on the average Invoicing staff in the delivery. doc direct cost of depts (where Engineering del all the the requestor programme (allowi overseas loans has given us -still in the ng for we had done) an account) process of time We also being spent have an established. by arrangement Intended to be staff whereby items an alternative on obtained from to duties three other subscriptions outside university to print the libraries in serials, ie doc Perth are paid for from del charged at a acquisitions unit). flat rate of money. In $2 per terms photocopy and of no charge for actual loans. people there are 5 Northern all users Standard ACLIS Charge to n/a Yes we do - Postgraduate 4157 2 We Territory recommended Faculty select staff students and haven't rates - and informaiton have use of higher degree for overseas resources Mastercard - students are actuall direct cost. allocation (ie charged taken care of y bookvote) against the through the done a School vote. School fund. time frame on this procedu re. This is a normal part of our procedu re in keeping with the FPI's QUT all users Satisfied Direct From the Requests nay Charges are 11194 8.5 1 day/ requests are invoicing to Library's be placed subsidised by staff month charged back community operating grant electronically QUT through process to the borrowers and Charges only via the the Library's ILL Shool/Dept's staff/students partially cover Regional operating Lending book vote or requesting costs and Electronic grant. Schools and specified material not Library's Document & Depts vary borrowi account at the for QUT operating grant Delivery with some ng. rate of $6 for purposes has to system which covering the There a standard c. invoicing subsidise is available cost and are request and depts or remaining costs on the others passing additio $12 for a faculties. Library's Web the cost on to nal fasttrack/premi Majority of page. The the individual staff um request. School/Depts requests are or debiting for Cost of the are invoiced automatically the interca documents are and then verified and requestor's mpus passed on to electronically loaded into grant funding. loans staff members debited the Library's as a when requests d. charge to automated ILL part are not for book vote. management of the QUT purposes. Currently system (BILL) Library Cost of the three and reports 's Doc documents are Faculties have generated for Deliver passed on to satisfied invoicing y students when requests Schools/Departm Units requests are charged ents. We do on not for QUT against their not currently each purposes or book vote provide for Campus not unmediated authorised. document Cost of the delivery from documents plus commercial a $30 fee are suppliers passed on to although this community is currently borrowers under consideration. RMIT Southern Cross Academics & Direct cost Direct from Library's We encourage In most cases 7661 3.3 can't higher degree plus standard invoicing for operating grant use of the they are estimat students are processing community Full-text e but charged for cost borrowers & databases we it is non-standard sometimes subscribe to minimal services ie. postgraduates: such as fasttrack & academics can ABI/Inform and overseas usually PAR. We requests arrange promote CARL (other payment by Uncover to categories are their school staff and not eligible students as an for these). option but do General staff not pay or and subsidise the undergraduates cost of are provided document with a free, delivery albeit more through this restricted (in service . terms of source) service. Community borrowers are charged. Swinburne University of all users standard c for most no yes 5448 4.7 24.5hrs Adelaide charge per higher degree /month item and staff e cash payments for those not covered by c University of Ballarat University of Canberra University of a. academic d. other. c. invoicing from library's Not at this 19887 11.5 18 Melbourne staff . Direct cost depts or operating grant stage thought days/ In the plus postage. faculties yes. information is annum Baillieu For community For students available Library (Arts borrowers: payment by about services and Under CAL cash or cheque about Humanities) Commercial is expected commercial there are Document unless they document charges for Supply have research supply items obtained guidelines $30 funds through services from overseas. per item up to a dept b. general 10 pages and staff same as $1 per page (a) thereafter c. higher plus postage. degree students same as (a) d. undergraduate students generally ILL not available e. community borrowers for all ILL University of All free Fast- and Cash, cheque RAPID: a. RAPID Yes - UnCover School account Circa 6 Only New South Wales except for Super-Track or services Gateway. 12,000 includi charge FastTrack total invocie debit/credit charges Special fund RAPID ng for where less $9 transfer to standard rates at present - 1,783 student FastTra requestor pays RAPID: b. school for document in future, cks. total except charge RAPID: b. delivery bookvote. assista Admin $9.00 which is standard Direct and is nts adds paid by the charge: $25 invoicing or self-funding RAPID: about Library. UNSW item direct charge unit. 3 5 RAPID: $45 Australian to credit includi minutes Fee-for-service ILL item card. ng per caters to the $60 overseas student request external item community but assista RAPID: will supply nts 10 document to minutes any client at per standard job rates. estimat ed for invoici ng clients (5 minutes by Librari an, 5 minutes by student s). University of f. all of the b. a standard d. charge to a. from the We are All 18639 7.5 Difficu Newcastle above. charge per book vote and Library's committed to postgraduate lt to Each item and e. other. operating providing a students have determi department has d). other. Documents grant. variety of access to the ne as been allocated A scale of supplied via The Library's options to our ILL/DD chargin standard commercial operational clients allocations g was a) an amount charges apply document grant provides including unless only of 'free' to all Inter delivery are staffing, mediated and otherwise introdu Inter Library Library Loans charged to the equipment and unmediated determined by ced on Loans (based and Doc Del allocated materials, access to their 1st on past usage) dependent on Document which funds the ILL/DD department. March and method and Delivery 'free' ILL/DD resources and Some higher 1997 b) a small speed of percentage of allocation. suppliers. degree percentage of delivery, with the book vote. We currently students with the book vote the following Standard provide individual for commercial exceptions ILL/DD are training and study grants doc del only which are deducted from support for do have a (determined by charged on a the 'free' unmediated component of a formula cost recovery allocation. access to their grant based on basis: For all other UNCOVER (paid which covers staff/student purchase of requests for by the ILL/DD. and research theses, prepayment of individual or levels within patents and the standard department the standards, and charge is funds). department). items supplied required on EBSCODOC is Staff and from overseas ordering with also being postgraduate libraries any balance trialed as an students have where cost owing paid on alternative to access to excedes a set receipt via serial these maximum. cash/cheque or subscriptions. allocations transfer from with all other departmental students accounts. requiring department approval, with the option to pay themselves. University of Queensland
University all users b. a standard b and c. Funds Staff members see q3 12000 4 Daily of South charge per Undergraduate generated from have been statisti Australia item. Payment students and the encouraged to cs are on receipt. community backcharging obtain collated Students and borrowers are process are material staff of the invoiced. used to directly via monthly University $5 Payment is supplement the access to & given standard ILL accepted at the book vote. currents to within loans desk. ILL funding contents and Library Australia Schools and comes from the services such Admin $10 Australian research groups Library's as SOF/ILL. for patents are backcharged operating However there processi $15 overseas or for academic grant. was little ng ILL fast track and response from staff postgraduate staff. No spend students. policy is in about Funds are place to cover 10-12 transferred this hrs/ monthly from situation. month account numbers Students and compilin nominated by staff may pace g staff the schools requests for & and/or research loans or postgrad groups. documents electronically students to the ILL Flexible request Delivery statisti Service (FDS) cs to via the pass library onto homepage on an Library interactive Admin. ILL request Library form. They Admin. must complete Approx a copyright 10 hrs/ registration month. form and send Tasks it to the FDS include before compilat electronic ion of requests will statisti be accepted. cs and Charges for spreadsh ILL services eets, are clearly and indicated in direct the debit information on for the library services homepage and undergraduate provided students from should be nominate aware that d charges apply. school and research accounts .
University Academic amount depends direct Each faculty No, although Some 1644 1.5 Minimal of Southern staff for on category of invoicing for has an annual we are aware Faculties Queensland Fast-Track, client and type community and quota funded of some staff set aside funded of request undergraduates. from Library and Faculties funds to research or funds who do this; assist their if above Invoice to they higher Faculty's departments for presumably use degree annual quota staff and Faculty funds. students in undergradate higher degree this way; students and students most allow community research borrowers higher degree students to use part of the Faculty quota University We do not n/a n/a from library's Yes, by reader n/a 17177 No single n/a of Sydney charge for operating education & unit, ILLs, grant raising there are including faculty 6.5 items from awareness permanent commercial through staff in services such library Fisher as Uncover liaison staff plus casual staff. In the branches there are no staff dedicated only to ILL, they all participat e in other work, eg. desk roster, but there would be about this amount again. We use income from vouchers to pay for casual staff. University of all users standard vouchers, n/a Yes, we are Some higher 4226 3.6 2 hrs/ Tasmania charge per charge to book encouraging degree week item - vote and cash clients to students excepting for payment via access receive direct reproduction cashier commercial grants, and of theses suppliers from some are their desktop. allocated a Either their set number of department ILL vouchers pays for this to use in usage, or the their department can research. This set up a is up to special departments - account from some give their book students no vote and financial back-charge assistance at invoices to all. it. University of community b standard direct a. Library's not currently 18331 7 Western borrowers charge $20.00 invoicing information Australia resources budget for academics and postgraduate students. Undergraduates do not have access to DD services University of Western Sydney University of Western Sydney (Hawkesbury) University of undergraduates Library's no 4000 2.5 UNCLEAR Western Sydney and community operating grant (Macarthur) borrowers not eligible, others free University None of the a. direct a Yes. Carl we do I could not of above. We do cost (ie Acquisitions UnCover has not intercampus understand Technology, not charge voucher or vote been a wonderful doc this one Sydney but have a other charges example. We deliveries in separate from have created an the order amount supplying access fund in 2-3,000 pa. secreted in library) each of their we received the c. direct allocations and 1838 books in acquisitions cost plus a it is to this 96 and 6767 budget. standard account that photocopies. I am processing they are I do not have considering cost charged. It is the request allocating it still 'library' figures which to faculties money though. are in 98 as a undoubtedly form of higher. rationing. Victoria community direct cost direct from the Special research In the past N/A No central N/A University borrowers plus a invoicing library's funding grant some higher document of standard operating for pilot degree delivery Technology processing grant project to students centre. cost selected group have been Each campus of academics in funded for is 1996. In future some of responsible proposed funding their ILLs for its own be taken from ILLs central funding and faculty materials allocation Wollongong all users Currently $12 Departments Yes. May Yes 11232 2.5 2 hrs/ per request may charge charge against week irrespective costs against book (2% of whether it their book allocation if total is actually allocations approved by staff supplied. The and all make the head of time) charge covers some provision department all material for Otherwise must even if the interlibrary pay personally actual cost is loans. When using their greater than these own credit $12 or has to allocations card or that be acquired are exceeded, of the from overseas. we invoice the Department. individual or their department. Individuals with research grants usually charge costs to their grants. Postgraduates are either included in the departmental allocation or pay personally by invoice. All others pay by invoice.
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