Customer Support Charter
The Emerald Customer Support department is currently open between 8:00 a.m. and 5:00 p.m. UK time for assistance please call ++ 44 1274 785 278
Emerald (Australasia) Ms Tan Shin Meei (Kuala Lumpur) +60 (3) 8076 6009 Email: firstname.lastname@example.org (16/07/07)
When problems occur with the search function, point to http://leeds1.emeraldinsight.com/ until the problem is fixed. (8/10/07)
Sales Contact: Andrea Gilbey Telephone 03 9486 2782 or 0431 598 476
Emerald Management Xtra Database. Emerald/CAUL Consortium License 2007-2011 (signed 24/4/07)
CEIRC licence (draft 24/1/06, updated 24/3/06)
Emerald Backfiles Consortium Licence (23/11/07)
Emerald Mangement Xtra Database - EMERALD/CAUL Consortium License (30/9/05)
Emerald Management Xtra - Single institution agreement (9/8/04)
EmeraldManagementReviewsPlus License (for CAUL, updated 2 October, 2001)
EmeraldAbstractsPlus License (for CAUL, updated 2 October, 2001)
EmeraldPlus License (for CAUL, updated 2 October, 2001)
Titles list (26/9/08)
Psychology collection - see brochure (23/9/08)
Social sciences collection - see brochure (23/9/08)
Business, management & economics collection - see brochure (23/9/08)
Emerald e-book offer (2/9/09)
2009 Emerald CAUL Offer: E-books (23/9/08)
MARC Records (29/4/09)
MARC records are now available for both of Emerald’s eBook Series Collections. Emerald offers MARC records for both its print and electronic content free of charge. The records have been created for Emerald by Nielsen Book Data, a provider of book data for over 110 countries worldwide, and conform to the MARC21 standard. Records will be updated on a quarterly basis to incorporate new volumes as they are added to the two eBook Series Collections.
To download MARC records visit: http://info.emeraldinsight.com/marc For more information please email: email@example.com
Anyone in your organization can be informed when new MARC records are available by clicking here, entering their login details and ticking the box titled Emerald Administrators' E-mail Update.
This is a free service. Members of the list are primarily librarians, information officers and technical staff. There is no limit to the number of staff from one organization eligible to register. Please feel free to distribute this URL to other people in your organization who would be interested in receiving this type of information about Emerald.
2010 pricing for CAUL (2/9/09)
2009 offer to CAUL (26/9/08, updated 20/7/09)
Pre-publication offer (27/9/07)
List of titles (10/10/07)
"Emerald Management Xtra combines the powerful resources of both the Emerald Fulltext database and Emerald Management Reviews database, putting you in command of 450 journals at the heart of the management discipline. A new collections series, which includes literature reviews, interviews and book reviews, provides short-cuts to pre-selected material to assist the user with projects they are about to undertake. The Emerald Management Xtra package is completed with an array of extended support resources, the Emerald Literati Club, the Emerald Research Register, Library Link, ManagementFirst, Conference Central and further support resources for teaching staff and students."
Emerald Xtr Step-by-Step Guide (27/3/08)
NB (30/4/09): CAUL subscribers have free access to the Emerald Engineering Database which includes the titles listed below and was part of the initial agreement back in 2007 and will continue to be available to EMX subscribing CAUL members through to 2011. More information on the titles contained within the database can be found at: http://info.emeraldinsight.com/products/engineering/index.htm
Industrial lubrication and tribology
2010 pricing for CAUL - Update to existing 5 year CAUL/Emerald agreement 2007-11 (2/9/09, updated to add abstract databases 18/9/09))Emerald Library - See Emerald Management Xtra for offers for 2007 onwards
Emerald Management Titles Lists 2010 - variations from EM Plus to EM 40 (23/9/09)
2009 proposal to CAUL - update to existing agreement (2/10/08)
Emerald Management Xtra Database variations - EMX40-EMX175 (3/10/08)
Titles Lists - extracted from 2007-2011 agreement and updating offers (2/10/08)
EMX Plus (previously known as Emerald ‘Complete’)
EMX 185 (new in 2009)
Emerald Management Xtra 160 (new in 2008)
Emerald Management Xtra 125 (replacement product for Emerald Management Xtra 110 **)
Emerald Management Xtra 111 (replacement product for Emerald Fulltext Plus*)
Emerald Management First (EMF) (new for 2008)
International Civil Engineering Abstracts
Computer Abstracts International Database
Computer & Communications Abstracts DatabaseBest of Biz (BoB) (new)
2008 proposal to CAUL - upgrade to existing agreement (1/8/07)
Emerald Management Xtra proposal 2007-2011 (received 19/6/06, updated 17/7/06)
Supplementary proposal for Xtra150 and alumni access (29/4/07)
Offer to CAUL for 2005-7 (24/8/04) - pricing query outstanding, trials available from November (1/10/04)
Preview Emerald Management Xtra at http://www.emeraldinsight.com/emx
Help, support and tips to help libraries increase their usage of Emerald’s databasesCAUL Proposal (revised 6 September, expires 31 October 2001) [Details of 2002 subscriptions]
Frequently asked questions
Administrators email ....to keep you abreast of things that are happening within Emerald and our products and services, follow the administration link in green and enter your details, this can be cancelled at any time should you wish.
Emerald Price List
Content:MCB Consortia Web Site
Emerald Fulltext = E Fulltext
Emerald Reviews = E Reviews (formerly Anbar Management Intelligence)
Emerald Abstract individual databases:
Comp Abs = Computer Abstracts International Database
ICEA = International Civil Engineering Abstracts
CC = Computer & Communications
Terms of Agreement: (for full details see the proposal)
The agreement will commence on 1 January 2002 for a 5-year term.
A no penalties opt-out clause after 3 years will be written into the agreement.
The publisher will guarantee the agreed pricing for the 5-year term.
Where more than one database is purchased, an additional 5% discount on the total price of both databases will apply
Agreement is subject to 21 institutions participating
Expressions of Interest should include: (to the CAUL Office by 31 August 2001)
Current MCB product(s) held + the subscription renewal date for each
Potential MCB product(s), including those to which you already subscribe, and for each product:
electronic only required, or if not, which subscription agent you use
maximum price you are prepared to pay (pricing is based on number of subscribers, etc)
If committing to the offer, please include the order form included in the document of 10 August.
I am very pleased to tell you all that although this journal is not published by Emerald, the Australian Journal of Hospitality Management is still featured on Emerald.
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