Council of Australian University Librarians (CAUL)

CAUL Performance Indicator B. 
Document Delivery Performance 
2nd edition, 1997

Updated 5 May, 2004

The second edition of CAUL's successful Performance Indicator kit on Document Delivery Performance has been released.

The kit was revised by its author, Margaret Robertson, Queensland University of Technology Library, following feedback from users of the first edition since its release in mid-1995.

The kit includes a manual, specifying a method for measuring two dimensions of document delivery performance (fill rate and turnaround time), an accompanying floppy disk with a data analysis spreadsheet for use with Microsoft Excel for Windows version 5, and a user guide to the spreadsheet.

Changes to the original version are in the statistical area. Advice is provided on the use of smaller samples; summarising turnaround time in days rather than weeks is recommended; and the computer program has been changed to implement this. Other changes to the computer program are the provision of charts as well as tables to summarise the data, a record of the selected time period and service level on the turnaround time summary display.

Document Delivery Performance, by Margaret Robertson. 2nd ed. Canberra, Council of Australian University Librarians, 1997. (CAUL Performance Indicator B) ISBN 1 876008 03 2

Distributed by

CAVAL Limited
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Australia
Tel: +61 3 9459 2722 Fax: +61 3 9459 2733


Cost
A$120.00 (single copy) plus A$15.00 p&p
A$300.00 (set of Indicators A, B & C) plus $25.00 p&p


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