Updated 9 September, 2005
for the application of best practice in Australian University Libraries:
Intranational and International Benchmarks. By Anne Wilson,
Leeanne Pitman, Isabella Trahn. Evaluations and Investigations Programme
00/11 Higher Education Division Department of Education, Training and Youth
Affairs. © Commonwealth of Australia 2000 ISBN 0 642 44477 3, ISBN
0642 444757 (Online version)
Practice Handbook for Australian University Libraries. By Anne Wilson
and Leeanne Pitman. Evaluations and Investigations Programme 00/10 Higher
Education Division Department of Education, Training and Youth Affairs.
© Commonwealth of Australia 2000 ISBN 0 642 44477 3, ISBN 0 642 43336
4 (Online version)
performance indicators. Canberra, 1995-1997
Delivery Performance [and Workbook]
Prepared by Margie Jantti, University of Wollongong Library, 2003.
Council of Australian University Librarians. This
package is an extension of the original Document Delivery Performance:
CAUL Performance Indicator Kit B developed by Margaret Robertson, of the
Queensland University of Technology Library, in 1994.
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