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Updated 9 September, 2005
Guidelines for the application of best practice in Australian University Libraries: Intranational and International Benchmarks. By Anne Wilson, Leeanne Pitman, Isabella Trahn.  Evaluations and Investigations Programme 00/11 Higher Education Division Department of Education, Training and Youth Affairs. © Commonwealth of Australia 2000 ISBN 0 642 44477 3, ISBN 0642 444757 (Online version) 

Best Practice Handbook for Australian University Libraries. By Anne Wilson and Leeanne Pitman. Evaluations and Investigations Programme 00/10 Higher Education Division Department of Education, Training and Youth Affairs. © Commonwealth of Australia 2000 ISBN 0 642 44477 3, ISBN 0 642 43336 4 (Online version) 

CAUL performance indicators.  Canberra, 1995-1997

Document Delivery Performance [and Workbook] Prepared by Margie Jantti, University of Wollongong Library, 2003.  Council of Australian University Librarians.  This package is an extension of the original Document Delivery Performance: CAUL Performance Indicator Kit B developed by Margaret Robertson, of the Queensland University of Technology Library, in 1994. 
 

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