Updated 8 August, 2005Performance Indicators - links to organisations, documents and research
Standards & Guidelines - ACRL is the source that the higher education community looks to for standards and guidelines on academic libraries. The Association of College and Research Libraries (ACRL), a division of the American Library Association.
Online Statistical Resources, prepared by the Statistics Section of IFLA.
Customer Service Institute of Australia (CSIA)
This site's URL is http://www.caul.edu.au/
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This site is written, compiled and maintained by Diane Costello, Executive Officer, CAUL.