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Updated 21 October, 2008
Quality Assurance within ATN Libraries: A LATN Benchmarking Project. ATN group of libraries (LATN)
Will strategic planning and the balanced scorecard bring our customers true happiness? a presentation to the LIANZA Conference, New Zealand, 17th October 2000 / Helen Livingston, Deakin University. 

SCONUL/ARL Survey on Library Assessment (5/9/08)
SPEC Survey on Library Assessment - ARL (5/9/08)
Quality assurance in higher education: mission (im)possible [by] Jeremy Atkinson, in SCONUL Focus 38 Summer/Autumn 2006 (5/9/08)
Reflections on a benchmarking survey of research support provided by 1994 Group libraries [by] Helen Young and Peter Lund, in SCONUL Focus 43 Spring 2008 (5/9/08)

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