Best Practice Menu
Work Group
Policies
Performance Indicators
Publications
Case Studies & Useful Links
Other Links
Best Practice Home
CAUL Home

PERFORMANCE INDICATORS

Updated 3 November, 2004
Client Satisfaction and Customer Surveys (including Rodski surveys and LibQUAL+)

Performance Indicators for Digital Research and Information Services:  A Literature Review.  prepared by Debbie Booth, Annette Dawes, Fatu Kigbo.  University of Newcastle. April, 2004
 

CAUL Performance Indicator Kits 1995-2003

CAUL performance indicators.  Canberra, ACT,  Council of Australian University Librarians, c1995. Order details.

A. Library/clientele congruence (i.e. satisfaction)  indicator. Professor Brian Cornish and Dr Gary Gorman, School of Information Studies, Charles Sturt University, 1995

B. Document delivery quality indicator. Jan Novak and Ms Margaret Robertson, Library, Queensland University of Technology, 1997

Document Delivery Performance, 2nd ed. by Margaret Robertson, Queensland University of Technology, 1997

Document Delivery Performance [and Workbook] [3rd ed.] Prepared by Margie Jantti, University of Wollongong Library, 2003.

C. Proportion of sought material obtained at time of visit. Colin Taylor and Jan Hiscock, Library, University of South Australia, 1995.

Interactive page for data entry and retrieval of CAUL performance indicators.

The data uploader
Materials Availability:: http://www.caul.edu.au/cgi-bin/matavailstandards
(see Procedures for uploading data)

Document Delivery:: http://www.caul.edu.au/cgi-bin/docdelstandards
(see Procedures for uploading data)

Population of the CAUL Best Practice Database Document Delivery.
A national benchmarking study conducted by NRSWG attracted responses from most CAUL members. It is recommended that all CAUL participants supply the final tables from their reports for inclusion in the Best Practice webpage. 

Please use the template to supply your data to the CAUL Office.

To view CAUL data
http://www.caul.edu.au/cgi-bin/indicators

This database is in the process of being populated. Currently limited data available for viewing.



[CAUL Home Page] [What's New] [Information Providers - offers to CAUL]
[Survey Register] [Conference Register] [Highlights from the Press]
[Australian University Web Sites] [Other Web Sites] [Web Search Tools]

The URL of this site is http://www.caul.edu.au/
Send comments/suggestions/requests about this site ....

This site is written, compiled and maintained by Diane Costello, Executive Officer, CAUL.