Updated 3 November, 2004
Satisfaction and Customer Surveys (including Rodski surveys and LibQUAL+)
Indicators for Digital Research and Information Services: A Literature
Review. prepared by Debbie Booth, Annette Dawes, Fatu Kigbo.
University of Newcastle. April, 2004
CAUL Performance Indicator Kits 1995-2003
CAUL performance indicators.
Canberra, ACT, Council of Australian University Librarians, c1995.
Library/clientele congruence (i.e. satisfaction) indicator. Professor
Brian Cornish and Dr Gary Gorman, School of Information Studies, Charles
Sturt University, 1995
Document delivery quality indicator. Jan Novak and Ms Margaret Robertson,
Library, Queensland University of Technology, 1997
Delivery Performance, 2nd ed. by Margaret Robertson, Queensland University
of Technology, 1997
Proportion of sought material obtained at time of visit. Colin Taylor
and Jan Hiscock, Library, University of South Australia, 1995.
Delivery Performance [and Workbook] [3rd ed.] Prepared by Margie Jantti,
University of Wollongong Library, 2003.
Interactive page for data entry and retrieval
of CAUL performance indicators.
The data uploader
for uploading data)
Document Delivery:: http://www.caul.edu.au/cgi-bin/docdelstandards
for uploading data)
Population of the CAUL
Best Practice Database – Document Delivery.
A national benchmarking
study conducted by NRSWG attracted responses from most CAUL members. It
is recommended that all CAUL participants supply the final
tables from their reports for inclusion in the Best Practice webpage.
Please use the
to supply your data to the
To view CAUL data
This database is in the process
of being populated. Currently limited data available for viewing.
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