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Updated 3 November, 2004
Client Satisfaction and Customer Surveys (including Rodski surveys and LibQUAL+)

Performance Indicators for Digital Research and Information Services:  A Literature Review.  prepared by Debbie Booth, Annette Dawes, Fatu Kigbo.  University of Newcastle. April, 2004

CAUL Performance Indicator Kits 1995-2003

CAUL performance indicators.  Canberra, ACT,  Council of Australian University Librarians, c1995. Order details.

A. Library/clientele congruence (i.e. satisfaction)  indicator. Professor Brian Cornish and Dr Gary Gorman, School of Information Studies, Charles Sturt University, 1995

B. Document delivery quality indicator. Jan Novak and Ms Margaret Robertson, Library, Queensland University of Technology, 1997

Document Delivery Performance, 2nd ed. by Margaret Robertson, Queensland University of Technology, 1997

Document Delivery Performance [and Workbook] [3rd ed.] Prepared by Margie Jantti, University of Wollongong Library, 2003.

C. Proportion of sought material obtained at time of visit. Colin Taylor and Jan Hiscock, Library, University of South Australia, 1995.

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Population of the CAUL Best Practice Database Document Delivery.
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