CASE STUDIES & USEFUL
Updated 18 July, 2004
University of Wollongong Library
have been recorded in the percentage of materials immediately available
since the initial survey was conducted in 1997 which revealed only 48%
materials were immediately available for client use.
Following each survey, a
series of improvement initiatives were implemented, which included:
The implementation of these
strategies has seen the Library’s performance in the percentage of materials
immediately available improve from 48% in 1997 to 56% in 1998 to 69% in
2001 and 73% in 2003.
Improved signage and location
maps – making it easier for clients to navigate the Library.
Revised Returns Room practices
to ensure all returned materials are available for shelving within 12 hours
Roving Help – Student helpers
providing information support and direction to clients at time of need
Uniforms for Shelvers – making
it easier for clients to locate shelving staff to ask for assistance
Suggestions for purchase – allowing
clients to participate in collection development. Suggestions increased
by 91% in 2003.
ILIP100 a compulsory information
literacy program for all first year undergraduate students was extended
to first year postgraduate coursework students (ILIP009). This program
is designed to equip new clients with the necessary skills to effectively
locate and retrieve information resources.
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This site is written, compiled
and maintained by Diane Costello, Executive Officer, CAUL.