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PERFORMANCE INDICATORS

Updated 25 August, 2009

Customer Surveys

Rodski Survey Research is now Insync Surveys

Insync's CAUL Portal
CAUL Customer Surveys 2001 Reporting Facility (password required, from your local contact or from Insycnc). 
You can view summary reports of your survey data compared to other libraries, your past survey data and the Australian Benchmark customer database.
Top Performing Libraries in Rodski Client Satisfaction Survey.  CAUL Survey, 2004.
CAUL Library Survey Communication Portal (update from Rodski, 1/9/06)
Rodski Portal Improvements - CAUL Survey (1/9/06)

Institution Contacts & Scheduling Details for 2001 to date
Institution Contacts & Scheduling Details for 2001-2002 (August, 2002)

Final 2009 survey questions (20/2/09, updated 27/3/09)
Draft list of questions - with mapping from old questions to new, under review by BPWG, feedback requested from CAUL (23/9/08, updated 2/10/08) reviewed by working group (teleconference 3/11/08) and revised (5/12/08)
Draft list of questions - under review by BPWG (12/9/08)
Final list of questions to be used from 2006 - BPWG (16/2/06)
Form for agreeing to share data with other CAUL institutions (2003)

Pricing for CAUL Library Client Surveys and Library Staff Surveys in 2010 (draft, 25/8/09)
Pricing for CAUL Library Client Surveys and Library Staff Surveys in 2009 (draft, 12/9/08)
Pricing for CAUL Library Client Surveys and Library Staff Surveys in 2008 (7/9/07)
Analysis of Verbatim Comments University Library Branch M Sample Report (15/10/07)
Clarification of Verbatim Comments Analysis Option (8/5/08)

Rodski Pricing for CAUL Library Surveys and Library Staff Surveys in 2007 (5/10/06, updated 17/10/06) See also the Insync Site.
Proposal for CAUL / CONZUL use of Rodski for 2005 (November, 2004)
Correspondence regarding agreement conditions (April 2001 to October 2002)
Message to CAUL re offer conditions (June, 2001)
Briefing notes on Rodski offer to CAUL (May, 2001)
Rodski Service Cost Summary (April, 2001)
Clarification of Rosdki proposal costs (October, 2000)
Review of CAUL Client Satisfaction Survey (October, 2000)
Original offer to CAUL (June, 2000)

LibQUAL+ (Association of Research Libraries)

Powerpoint Presentation from 2003 LibQUAL+(tm) Report Meeting  [by] Colleen Cook, Bruce Thompson, Martha Kyrillidou. Northumbria, July 28, 2003, Durham, UK (6.4 MB ppt file) (Original presentation at http://www.libqual.org/documents/admin/UK2003_slides.ppt - downloaded with permission from ARL 15 September, 2003)


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This site is written, compiled and maintained by Diane Costello, Executive Officer, CAUL.